In response to the ongoing situation we would like to reassure our customers that our commitment remains to providing the service that customers have long come to expect, and we are working to minimise any future potential disruptions.
We are fortunate to be part of a global group, able to pull together, drawing on the each other’s strengths and supporting those who need help, but there is no denying that this is a challenging time for us all. Due to the increasing severity of the pandemic, we are taking additional precautionary measures to protect our employees, our customers and all other stakeholders within our organisation.
We have extensively tested our emergency planning procedures, and are confident that the systems and infrastructure we have in place enable us to support our customers to the same high standards as always.
We are not currently facing any major shortages on key product lines or spare parts, and will continue to process and ship orders as usual, and our manufacturing facilities will continue to produce as scheduled.
While our current supplies remain stable, we are in constant communication with our suppliers and are actively working to mitigate any potential future disruptions.
We appreciate that the current situation is hugely changeable and a difficult time for us all, and we are adopting a dynamic and flexible approach to supporting our customers needs in any way that we can. Our sales teams are fully contactable by phone and email, and are also happy to offer virtual meetings and presentations if required. We will ensure that our customers are fully informed of any changes or updates to our service.
We have taken steps to reduce the risks to our employees; their safety remains our highest priority. Our employees who can work remotely are encouraged to, and those who can’t are following guidance on interpersonal space and hygiene. We have also added additional deep cleaning to protect all those who are entering our premises. We have cancelled all non-essential face to face meetings, visits and trips, instead opting for video calls with colleagues, customers and suppliers. Where contact is unavoidable, for example when collecting a delivery or undertaking a necessary site visit, we are following strict procedures to minimise risk of transmission. Employees have been briefed on our policies and current government guidelines, and we are supporting those who need to take time off with symptoms, or self-isolate.
Like everyone, we are continually monitoring the news and updates and reacting in the most proactive way we can, and it is likely that our strategy will continue to adapt and change. Above all, the health of our colleagues, customers and partners is our primary concern, and we will continue to make difficult decisions to keep them safe.