Warranty for Commercial
and Industrial Products

Making a Claim

We provide warranties on our products because we trust that, if looked after properly, our products will last a long time.

If you would like to make a warranty claim please read the below conditions to determine if your warranty claim will be valid. If you believe that it will be then you can complete the claim form underneath. Once received, a member of the Elta Fans team will be in touch to make the necessary arrangements.

For more information on warranty claims and your options, please download the Warranty Booklet from the bottom of this page.

Warranty Claim Form

Elta Fans will honour the warranty on their unit if the following conditions apply:

If the unit was supplied to you from a third party using their own transport method it must have arrived without transit damage. If we provided the transport then any transit damage would be covered under the warranty.

The unit was installed and commissioned properly by a suitably competent and qualified person in accordance with all relevant regulatory requirements and accepted good practice and that evidence can be provided on request to confirm the same.

The unit has not been misused or subjected to abuse in any way.

The unit has been regularly and properly maintained and that evidence will be provided on request to confirm the same.

Your warranty claim options

Option 1

Covered under Elta Fans Warranty

I will arrange to return the unit to Elta Fans for them to arrange for Elta Fans to check if the unit is covered under their warranty. I will return the unit with the relevant paperwork that you will send me on receipt of this form from me. If, after inspection, Elta Fans agree that the unit is covered under their warranty, Elta Fans will either repair the unit or will provide a new unit and Elta Fans will arrange for it to be sent to a contact and address on the UK mainland that I will advise Elta Fans of at no cost to me or the company I represent. If Elta Fans declare that the unit is not covered under warranty, Elta Fans will advise me why this is the case and will provide me with a price for repairing or replacing the unit.

Option 2

Covered under Elta Fans Warranty

I will place an order with Elta Fans for a replacement unit at a price to be agreed with Elta Fans in advance and Elta Fans will arrange for it to be sent to a contact and address on the UK mainland that I will advise Elta Fans of. Elta Fans will invoice me or the company I represent for this replacement unit and this invoice will become payable when due. I will arrange to return the unit I think is covered under warranty to Elta Fans for them to arrange for Elta Fans to check if the unit is. I will return the unit with the relevant paperwork that you will send me on receipt of this form from me. If, after inspection, Elta Fans agree that the unit is covered under their warranty, Elta Fans will dispose of the unit and Elta Fans will raise a full credit for the invoice for the replacement unit sent out. If Elta Fans declare that the unit is not covered under warranty, Elta Fans will advise me why this is the case and payment for the replacement unit sent out will stand.

Option 3

I will place an order with Elta Fans for £270* excluding VAT to send an Elta Fans representative to site to inspect the unit I think is covered under warranty in-situ. Elta Fans will invoice me or the company I represent for this visit and this invoice will become payable when due. I will arrange safe and satisfactory access to and egress from the unit for inspection by the Elta Fans representative. If, after the site inspection, Elta Fans agree that the unit is covered under their warranty, Elta Fans will:

  1.  Arrange for a replacement part or new unit to be sent to a contact and address on the UK mainland that I will advise Elta Fans of at no cost to me or the company I represent.
  2. Provide me with an additional price for the on-site labour cost to replace the component or unit covered under warranty.
  3. As a gesture of goodwill, Elta Fans will issue a credit note to the value of £70 excluding VAT against the invoice for the £270* excluding VAT for the site visit. If, after the site inspection, Elta Fans declare that the unit is not covered under warranty, the full £270* excluding VAT for the site inspection will stand and Elta Fans will:
    • Provide me with a price for a replacement part or new unit to be sent to a contact and address on the UK mainland that I will advise Elta Fans.
    • Provide me with a price to remove the component or unit not covered under warranty and supply and install a replacement component or unit.

Warranty Claim Form

In signing and submitting the form and commencing this warranty procedure, you are declaring that all the aforementioned conditions apply, that you will be able to provide evidence to support your declaration if we ask you to and if it subsequently turns out that your declaration was not correct, that you agree or have the authority to agree on your employers behalf, to pay us reasonable costs that we incur in dealing with your warranty claim. These costs may include replacement components or unit costs and any labour and administration costs we incur. You should be aware that these costs could be substantial.

The descriptions above describe 3 different options open to you on how we can progress your warranty claim. Please read and consider these carefully before selecting the option you wish to proceed on when you complete the enquiry form. By submitting the form you confirm your agreement to pay, or have the authority to agree on your employers behalf to pay, any charges that are due to us. Please note that Options 1 and 2 are in line with the warranty that Elta Fans provide. Option 3 is offered as an alternative site visit service if you wish us to provide it. Option 3 is not covered by Elta Fans’ warranty and will involve costs to you regardless of whether they think the unit is covered under warranty or not. Please therefore consider Option 3 seriously before asking us to proceed with it.

Should you wish to submit a warranty claim on paper format, please download the booklet, with enclosed form below, and return it to us.

Download Warranty Booklet

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